Privacy Policy

Last updated: March 2, 2026

Introduction

We at Duklix ("Duklix", "we" or "us") are strongly committed to respecting your privacy and keeping secure any information you share with us. This privacy policy ("Privacy Policy") explains how we collect, use, disclose, and process your personal data when you use our software, platform, and related tools, including at the website at www.duklix.com, and all related services made available by Duklix (collectively, the "Service"). It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country's laws. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.

1. Personal data we collect

We collect the following categories of personal data:

A. Personal data you provide to us directly

We collect personal data if you create an account to use our Service or communicate with us. This includes:

• Account Information: Duklix collects identifiers, such as your name and email address, when you sign up for a Duklix account or to receive information about our Service.
• Payment Information: We collect payment information if you access any paid Duklix products and services. Payments are processed by our third-party provider, Lemon Squeezy, and we do not store full credit card details on our servers.
• Inputs and Suggestions: The Service allows you to submit content ("Inputs"), which generate responses ("Suggestions") based on your Inputs. If you include personal data or reference external content in your Inputs, we will collect that information and it may be reproduced in the Suggestions we provide.
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
• Feedback: While using the Service, you may provide feedback, including ideas and suggestions for improvement or rating a Suggestion in response to an Input ("Feedback"). If you provide Feedback on the Service, we may store the entire exchange as part of your Feedback.

B. Personal data we receive from your use of the Service

When you use the Service, we also receive certain technical data automatically. This includes:

• Device Information: Your device or browser automatically sends us information about when and how you install, access, or use our Service. This information may include your device type, browser information, operating system information, and mobile network or ISP. This information may depend on your settings and the type of device you use to access the Service.
• Log Information: We collect information about how our Service is performing, including your IP address, browser type and settings, error logs, and other ways that you interact with the Service.
• Usage Data: We collect information about your use of the Service, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Service.
• Cookies & Similar Technologies: We and our service providers utilize cookies, pixels, or similar technologies to operate and manage the Service and improve your experience. These technologies help us to recognize you, customize or personalize your experience, and analyze your use of the Service.

C. Information We Do Not Collect

Duklix does not knowingly collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information. Additionally, Duklix does not knowingly collect information from or direct any of our Service or content to children under the age of 18. If we learn or have reason to suspect that a user is under the age of 18, we will investigate and, if appropriate, delete the personal data and/or the account.

2. How we use personal data

We may use personal data for the following purposes:

• To provide and maintain the Service, including optional features that enhance functionality and user experience.
• To create, manage, and administer your account, including facilitating payments and responding to inquiries.
• To improve and develop the Service and conduct research, including debugging and identifying or repairing issues that impair functionality.
• To communicate with you, including sending updates, information about the Service, and events.
• To prevent, detect, and investigate fraud, abuse, security incidents, and violations of our Terms of Service.
• To comply with legal obligations and protect the rights, safety, privacy, and property of users, Duklix, or third parties.
• To enforce our Terms of Service and other applicable agreements.

We generally do not use Inputs or Suggestions to train our models unless explicitly agreed or required for safety and security review. We rely on third-party AI providers (e.g., OpenAI, Anthropic, Google) who process Inputs according to their own data policies.

We may aggregate or de-identify personal data so that it no longer identifies you, and use that information for the purposes described above, such as analyzing how the Service is used, improving or adding features, and conducting research.

3. How we share personal data

We may disclose your personal data in the following circumstances:

• Service Providers and Business Partners: We may disclose personal data to third-party vendors and service providers who support our business operations and help us deliver and improve the Service. This includes third-party hosting, cloud infrastructure, AI model providers, analytics, customer support, and payment processing (Lemon Squeezy). These parties process personal data only as necessary to perform services on our behalf.
• Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or other corporate transaction, personal data may be disclosed to counterparties and advisers as part of due diligence or transferred as part of the transaction.
• Legal Compliance and Protection of Rights: We may disclose personal data to government authorities or other third parties if we believe doing so is necessary to: (i) comply with applicable laws, regulations, or legal processes, (ii) respond to lawful requests or investigations, (iii) protect the safety, rights, or property of any person, (iv) prevent fraud, security incidents, or other unlawful activity, or (v) protect Duklix against legal liability.
• Third-Party Services and Integrations: The Service may include integrations with or links to third-party websites, applications, or services. If you choose to interact with these third parties, your personal data may be disclosed to them directly and governed by their own terms and privacy policies.
• With Your Consent: We may disclose personal data when you give us permission to do so.

4. Retention

Duklix retains your personal data only for as long as necessary to operate the Service effectively and to support legitimate business needs such as legal compliance, safety, dispute resolution, and enforcement of our agreements. When personal data is no longer needed, we will follow procedures to delete, erase, de-identify, or anonymize it in compliance with applicable laws.

5. Security

We implement commercially reasonable technical and organizational measures designed to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure. You should use caution when deciding what information to share with the Service.

6. Your rights and choices

Depending on where you live and the laws that apply in your country of residence, you may have certain rights in relation to your personal data. These may include the right to access, delete, correct, or transfer your personal data; to object to or restrict how we process it; or to withdraw your consent where processing is based on consent.

To exercise any of these rights, you may contact us at support@duklix.com. We may request information to verify your identity before processing your request.

7. Jurisdiction-Specific Disclosures

Duklix operates from Egypt and processes data in various jurisdictions, including using servers and services located in the United States and Europe. By using the Service, you acknowledge that your data may be transferred to and processed in jurisdictions other than your own.

8. Privacy policy changes

We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date at the top of this page. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

9. Contacting us

We encourage you to contact us at support@duklix.com if you have any questions about this Privacy Policy.